Privacy Policy
Effective Date: August 12, 2026
Tenseo (“we,” “our,” or “us”) provides structural fastener testing systems, software solutions, cloud based data management, calibration services, training, and technical support for industries that rely on accurate fastener verification. This Privacy Policy explains what personal information we collect through our website at https://www.tenseo.co, how we use it, who we may share it with, and the choices available to you.
Use of this website constitutes your acknowledgment of this Privacy Policy.
Personal Information We Collect
We collect personal information that you voluntarily provide when you submit a Contact Us Form on our website.
If you submit one of our forms or become a customer, we may use your contact information to respond to your inquiry, provide requested services, communicate about your account, or send information related to our services. You may opt out of marketing communications at any time (see “Your Choices” below).
During the past twelve (12) months, we have collected the following categories of personal information:
- Identifiers
Name, company name, email address, phone number, mailing address (if provided), product serial number (when applicable), username, and other account credentials associated with your customer portal. - Commercial Information
Information related to the services inquiries, or other information you provide through our website forms or customer account. - Internet or other similar network activity
Browser type and version, device information, referring site, pages viewed, and general interaction data collected automatically via analytics tools when you visit our website. - Inferences
Aggregate or general inferences about site usage drawn from analytics data (e.g., which service pages are most viewed).
We do not knowingly collect precise financial, geolocation, or employment history data through this website. Access to customer portal information is restricted to authorized users associated with the applicable customer account.
How Your Personal Information Is Collected
- Contact Forms: When you submit a Contact Us Form, we collect the information you voluntarily provide, such as your name, company name, email address, phone number, and details about your request so we can respond and provide the requested services.
- Popups/lead capture (OptinMonster): If you submit your email through a popup or on-site form, we collect that email to follow up or add you to our mailing list, with your consent.
- Email Marketing (MailerLite): If you submit one of our website forms or become a customer, we may use your contact information to respond to your inquiry, provide information about our products and services, communicate account updates, technical support, and other business related matters. Where permitted by applicable law, we may also manually add your name and email address to our MailerLite mailing list to send product updates, company news, and marketing communications. You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at [email protected]. MailerLite is not embedded on our website and does not place cookies on your device through this site.
- Advertising (Meta Pixel): We use Meta Pixel to measure the effectiveness of our advertising and, where enabled, to show you relevant ads based on your interaction with our website.
- Analytics (Google Analytics, via Site Kit by Google): We automatically collect browsing data such as pages visited, time on site, and referral source to understand how visitors use our website.
- Log files: Our hosting provider (WordPress) and analytics tools log IP addresses and technical data to maintain security and analyze traffic trends in aggregate. IP addresses are not linked to your identity unless you separately submit a form. WordPress and certain website plugins may also collect technical information necessary for the operation and security of the website.
How We Use Your Personal Information
We use the personal information we collect to:
- Respond to service, project, and general inquiries and provide requested services and other business related assistance;
- Communicate with customers and prospective customers regarding inquiries, service requests, and other business matters;
- Send marketing or newsletter communications, where you have opted in, and which you may unsubscribe from at any time;
- Operate, maintain, secure, and improve our website and digital services;
- Analyze website traffic and usage trends in the aggregate to improve content and user experience;
- Comply with legal obligations, respond to lawful requests from public authorities, and protect the rights, property, or safety of Tenseo, our customers, or others.
We do not sell your personal information for monetary compensation. However, our use of third-party advertising technologies, such as Meta Pixel, may involve the collection and sharing of certain online activity information for purposes such as measuring advertising performance and providing more relevant advertisements. Under certain state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), this activity may be considered “sharing” personal information for cross-context behavioral advertising. You can opt out of this at any time — see “Your Choices” below.
Who We Share Your Personal Information With
We may share personal information with:
- Service providers who help us operate the website and business, including our web host (WordPress), analytics provider (Google, via Site Kit), advertising provider (Meta, via Meta Pixel), popup/lead capture provider (OptinMonster), email marketing provider (MailerLite), and form processor (Contact Form 7. These providers are only authorized to use your information to provide services to us.
- Professional advisors (e.g., legal, accounting) as needed to run our business.
- Third parties when required by law, court order, or governmental regulation, or to protect our rights, property, or the safety of any person.
We do not sell, rent, or lease your personal information to third parties for their own marketing purposes.
Data Retention
We retain personal information only as long as necessary to respond to your inquiry, process and fulfill orders, provide products and services, maintain customer accounts, support customer portal access, maintain transaction and business records, resolve disputes, enforce agreements, or comply with legal obligations, after which it is deleted or anonymized.
Security
We take reasonable technical and organizational measures to protect personal information collected through our website, and business operations. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is intended for business audiences and is not directed to children. We do not knowingly collect personal information from anyone under the age of thirteen.
Privacy Notice for California Residents
This section supplements the Privacy Policy and applies to California residents, in accordance with the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”).
We do not sell personal information for money. Our use of Meta Pixel for advertising may be considered “sharing” personal information under the CCPA. California residents have the right to know what personal information we’ve collected, opt out of the sale or sharing of their personal information, request deletion of that information, and not be discriminated against for exercising these rights. To make a request, email [email protected]. We may need to verify your identity before completing a request.
Your Choices
- Cookies and Advertising: See our Cookie Policy for details on the cookies we use. You can opt out of Meta Pixel advertising cookies at any time by declining the “Advertising” category in our cookie consent banner.
- Do Not Sell or Share My Personal Information: Decline the “Advertising” cookie category in our banner, or email [email protected] to request that we stop sharing your information with Meta for advertising purposes.
- Marketing emails: Unsubscribe using the link in any marketing email, or email [email protected].
- Access/deletion requests: Email [email protected] with your request; we may ask for information to verify your identity.
Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Changes To This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” above reflects the most recent revision. Continued use of our website after changes take effect constitutes acceptance of the revised policy.
Contact Us
Tenseo
Website: https://www.tenseo.co
Email: [email protected]
Phone: (234) 297-7637